Privacy Policy

Who We Are

Web&Code Tech Solutions is a digital engineering agency specializing in full-stack web development, enterprise ERP (Odoo) implementation, and custom software solutions. We operate globally, with a primary presence in West Africa and serve clients across multiple industries.

For the purposes of data protection law, Web&Code Tech Solutions acts as the data controller for all personal information collected through this website and our client engagement processes.

Contact Details

Web&Code Tech Solutions
Email: hello@webandcode.tech
Phone: +233 55 123 4567
Website: webandcode.tech

Information We Collect

We collect only the information necessary to deliver our services, respond to your inquiries, and improve your experience with us. We do not collect data we don't need.

Information You Provide Directly

• Your name and email address when you contact us or submit an inquiry
• Your company name, project description, and budget range if you fill out a project brief
• Any messages or attachments you send us through our contact form or email

Information Collected Automatically

• Browser type, operating system, and device identifiers
• Pages visited, time on page, and referring URLs via analytics tools
• IP address (anonymized where technically possible)
• Standard server log data

What We Do Not Collect

We do not collect payment card data directly — all transactions are handled by secure, PCI-compliant third-party processors. We also do not collect sensitive personal information such as biometric data, health data, or government identification numbers.

How We Use Your Information

We use the information we collect strictly for the following purposes:

• Service Delivery: To respond to project inquiries, onboard clients, and deliver the development or ERP services you've engaged us for.
• Communication: To send project updates, invoices, and relevant information about your engagement with us.
• Website Improvement: To understand how visitors use our website and improve page performance, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulatory obligations, and industry standards.
• Security: To detect, investigate, and prevent fraudulent transactions, abuse, or security threats.

Cookies & Tracking

Our website uses a minimal set of cookies to ensure it functions correctly and to understand how it is used. We do not use third-party advertising or tracking cookies.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the site to function (e.g., session management). These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about site visits. We use Google Analytics with IP anonymization enabled. You can opt out via your browser settings or the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can configure your browser to refuse all cookies or to alert you when cookies are being set. Note that disabling certain cookies may affect the functionality of the site. Most browsers also accept cookies by default; consult your browser's help documentation to manage these settings.

Third-Party Services

We use a limited number of reputable third-party services to operate our business. These services may process your personal information on our behalf, under strict data processing agreements:

• Google Analytics: Website analytics with IP anonymization. Privacy Policy
• Email Service Provider: Used to send and receive client communications.
• Cloud Hosting Providers: For hosting our website and project management tools. All providers are bound by data processing agreements.
• Odoo (for ERP clients): If you engage our Odoo implementation services, some of your business data may be processed on Odoo's cloud infrastructure. See Odoo's Privacy Policy.

We do not share your personal information with any third parties beyond what is necessary to deliver our services. We require all third-party processors to maintain appropriate security measures.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law.

• Inquiry / contact data: Retained for up to 24 months from last interaction, then securely deleted.
• Client project data: Retained for the duration of the project plus 3 years for legal and warranty purposes.
• Analytics data: Anonymized and retained for up to 26 months, per Google Analytics default settings.
• Financial records: Retained for up to 7 years as required by tax and financial regulations.

Upon expiry of any retention period, data is securely deleted or anonymized so that it can no longer be attributed to you.

Your Rights

Depending on your location, you may have the following rights regarding your personal information. We are committed to honouring these rights promptly and without discrimination:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to update or correct inaccurate information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: Where technically feasible, you may request your data in a machine-readable format.
• Right to Object: You may object to certain types of processing, including direct marketing (which we do not currently conduct).
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without penalty.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission via HTTPS (TLS 1.2+)
• Access controls with least-privilege principles
• Regular security reviews of our systems and processes
• Using reputable, security-certified hosting and service providers

While we take security seriously and implement appropriate safeguards, no system can be guaranteed 100% secure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected parties and relevant authorities as required by law.

International Data Transfers

We are based in West Africa and serve clients globally. When you submit information through our website, that information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same level of data protection laws as your own.

Where such transfers occur, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses or equivalent mechanisms — to ensure your data receives adequate protection in line with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact us: